We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence. Terms & Conditions

1. Contact Us

Go to your order history and select the item. Discuss the issue with us and see possible solutions.

2. Get Money Back in 15 Days

Most we will return your money in 15 days, however; you can contact CiuShop from the order detail page to escalate your dispute.
Please note that in case of return, the buyer must bear the cost of returning the products.